Starting April 1, 2025, BancPass will be changing our fee structure. No fee for online reloads, $1 for retail. Tolls will be charged a fee of just 7¢ + 7%. See below for details!
FAQs
Starting April 1, 2025, we’re updating our fees to keep tolls fair and simple:
• Online Reloads are now free: Reload $5 to $500 online with no reload fee.
• Per-Toll Fees: 7c + 7% per toll (e.g., $1.675 for a $1.50 toll).
• Retail Reloads: Pay $2 reload fee in-store, your account is credited $1, $15 minimum at most retailers.
It’s a 7c plus 7% per-toll fee—e.g., 17 cents on a $1.50 toll, a common toll price in many areas. Tolls vary from $0.50 to $100+, and this keeps us running everywhere. No hidden fees—we’re making online reloads free.
We want tolls fair for all, whether a customer reloads $10 at a time or $100.
Pay $2 reload fee to the retailer, get $1 of the reload fee deposited in your account—better than the old $2 fee on top.
That depends on how much you used to reload and the cost of your current tolls.
Here’s a quick comparison of the new fee structure on a $1.50 toll:
• $10 (+$2 reload fee): Cost of $1.50 toll was $1.80
• $20: (+$2 reload fee): Cost of $1.50 toll was $1.65
• $30: (+$2 reload fee): Cost of $1.50 toll was $1.60
With the new Free Online Reloads a $1.50 toll costs $1.68, whether you reload $5 or $105.
Here’s another example using a higher priced toll of $12.00:
• $10: (+$2 reload fee) Cost of $12 toll is $14.40
• $20: (+$2 reload fee) Cost of $12 toll is $13.20
• $30: (+$2 reload fee) Cost of $12 toll is $12.80/toll
With the new Free Online Reloads, a $12.00 toll costs $12.91 no matter the reloaded amount
Online and in-app reloads are free now, so there’s no fee to cut. Auto-Reload is now more flexible, allowing you to reload $5-$500 using the BancPass app. Setting up Auto-Reload ensures that your account stays active to avoid toll authority invoices and fees.
It’s flexible and free—add $5 or more, no fees, no surprises, whether tolls are $0.50 or $12, you’ll pay the same toll rate.
April 1, 2025.
Costs are up since 2014 when the $2 Reload Fee was set. A small raise in our prices lets us keep providing great service and doing business while saving some customers money—yes, it’s a bit more complicated—but we believe this model is the best solution for keeping reload fees fair, while supporting our valued retail partners so you can still reload at stores nationwide.
If you have any questions, please reach out to us at support@bancpass.com or at 866-978-5061
